CSP, MA, BA
Charmaine has an MA in conflict management, and has spent more than 25 years working in mediation, negotiation, and crisis response. She has owned her business for more than 25 years, and in this time has trained more than half million people on dealing with difficult people and situations. She has helped clients in many industries build collaborative, resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflict that gets in the way of success and profitability. She is respected as a “no fluff” and “rich content” speaker who delivers tangible tools to put into action immediately.
This former Correctional Officer (yup, she worked in jails), and Corporate Dispute Resolution Expert now travels the country teaching the principles of collaboration, communication, conflict resolution and resilience. She also has an extensive background facilitating collaborations and workplace/team relationships when they go sideways.