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Leader as Mediator @ 2pm

Leader as Mediator @ 2pm

$79

Live on Zoom – October 17th from 2-3:30pm EST

As a leader, you are often in the position of having to “mediate” conflicts and facilitate conversations within your team. Despite the importance of these meetings, most leaders tell us they do not feel skilled or comfortable with this part of their role.

A recent study by Myers-Briggs found managers spend more than 4 hours a week dealing with conflict. It also revealed that poor communication is the number one cause of conflict in teams, and that nearly 1 in 4 people think their managers handle conflict poorly or very poorly.

Another study by CPP Global found employees lose about 2.8 hours of productivity a week due to personality clashes and conflict that leaves them feeling overwhelmed, distracted, frustrated, and disengaged.

In this 90-minute training, you’ll learn crucial insights and strategies that’ll give you more confidence when “mediating” situations between team members – so you can all deal with conflicts more effectively and in a way that preserves and builds trust & respect.

Participants will leave this session with:

  • Awareness of how to set the conversation up for success and resolution
  • Strategies to create a safe meeting environment for all participants
  • The essential skills & steps to facilitating conflict-related discussions between employees
  • Strategies to remain impartial and to navigate power imbalances
  • Three missteps to avoid when facilitating these conversations
  • How to keep your cool when the conversation goes sideways – and how to get it back on track
SKU: CRD-LAM Category:

charmaine hammond

conflict navigation expert

Meet Your Facilitator

Charmaine (she/her) has an MA in conflict management, and has spent more than 25 years working in mediation, negotiation, and crisis response. She has owned her business for more than 25 years, and in this time has trained more than half million people on dealing with difficult people and situations. She has helped clients in many industries build collaborative, resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflict that gets in the way of success and profitability. She is respected as a “no fluff” and “rich content” speaker who delivers tangible tools to put into action immediately.

This former Correctional Officer, and Corporate Dispute Resolution Expert now travels the country teaching the principles of collaboration, communication, conflict resolution and resilience. She has an extensive background facilitating collaborations and workplace/team relationships when they go sideways.

Live on Zoom

Training will be approximately 75 minutes with 15 minutes at the end for Q&A

Session will be recorded and playback sent to paid registrants

To register multiple people from your organization or team, please email via our contact form to be invoiced

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