Administration and Management of Workplace Culture will help your team work better together

Research shows with higher engagement and a greater sense of purpose at work, people are more likely to be in "good" or "excellent" mental health*.

Administration and Management of Workplace Culture will help you and your team establish, reset, or repair workplace culture so that all members can feel supported, engaged, motivated, and productive.

*The Workforce Institute at UKG, 2023

Needs Assessment Will Cover:
  • Staff size & demographics
  • Current workplace culture and desired areas of improvement
  • Programs/policies/supports currently in place for conflict resolution, and mental health support
  • Current issues/trends/experiences of particular concern surrounding team's levels of stress, burnout, and conflict
Employers can be the anchor of stability for their people by giving them the support and resources they need —
not just what we think they need.

- Dr. Jarik Conrad,

Executive Director of The Workforce Institute

Workplace culture is critical to employee satisfaction, productivity, motivation, and engagement. 

A study published in January 2023 by Workforce Institute, and that included Canadian participants, reveals that managers have more impact on employees’ mental health (69%) than doctors (51%) or even therapists (41%).

We know mental health problems affect motivation, engagement and productivity. And that there’s a clear link between conflict and miscommunication in the workplace and stress. All of these things affect the dynamics of a team, which in turn affect the people within that team. The same study shows that a whopping 78% of employees say that stress is negatively impacting their work performance, and that this stress spills over into home life (71%), general wellbeing (64%), and relationships (62%).

Poor mental health leads to an increase in the likelihood of miscommunication and conflict. Which leads to increased stress. That can lead to physical symptoms and burnout. That reduces individual performance. That then affects the entire team. Stressed out teams result in unhealthy workplace cultures that then contribute to declining mental health in their workers... Rinse and repeat.

With all of these factors intertwined, to effectively support the mental health and wellbeing of their employees organizations need to have a plan to address them at all levels. Because workplace culture can't simply be dictated by those at the top, it's the product of the behaviour of everyone working in the organization - from the CEO to entry-level employees.

The Mental Health Commission of Canada has identified 13 factors that contribute to a Psychologically Safe & Healthy Workplace. Unsurprisingly, Culture, Workload Management, Civility & Respect, and Psychological Protection are a part of this list. When these factors are unsatisfied, it is impossible for employees to feel supported, teams to maximize productivity, and managers to effectively lead.

That’s why we developed Administration and Management of Workplace Culture – to help employees at all levels develop the skills they need to take care of themselves & their colleagues, and to work toward common goals as harmoniously and productively as possible.

What People Are Saying …

“Taught me skills that are necessary in a case of crisis”

“This course taught me the skills that are necessary in a case of crisis. I am very pleased to say that this course will help us provide clients the support they need and deserve.”

“Great refresher”

“Really great refresher on mental health disorders along with the first aid aspect – great tools to add to my toolbox”

-A.B., BSW

“Knowledgeable and empathetic”

“Excellent instructors! Very knowledgeable and were empathetic. They quickly created a safe space where we were able to discuss course content and personal experiences freely! Thanks :)”

How It Works

- 1 -

Choose your training dates

- 2 -

Attend seven days of instructor-led training

(27 hours)

- 3 -

Put your new skills to use to find more balance and productivity

Administration and Management of Workplace Culture Course Content

Day 1: Mental Health First Aid Module 1
Online (2 hrs)

This self-guided module will introduce you to the information and strategies that will be discussed and practiced during the Mental Health First Aid instructor-led classes.  Module must be complete no later than three days prior to Day 2.

  • What is Mental Health First Aid?
  • MHFA action plan
  • ALGEES in action
  • Developing helpful knowledge, attitudes & behaviours
  • Closing activity
  • Quiz

Day 2: Mental Health First Aid Module 2
Instructor-led (3.5 hrs)

Day 2 focuses on Mental Health First Aid for declining wellbeing.  Participants will learn how to assess changes in behaviour and will practice critical skills for starting a conversation with someone they’re concerned about, listening non-judgmentally, and determining if further support or resources are necessary.

  • Role of a Mental Health First Aider
  • MHFA action steps (ALGEES)
  • Assessing the situation + self-awareness activity
  • Communicating respectfully & possible challenges
  • Case studies & debrief
  • Signs of declining wellbeing

Day 3: Mental Health First Aid Module 3
Instructor-led (3.5 hrs)

Day 3 covers Mental Health First Aid for crisis situations including panic attacks, suicidal ideation, overdose, and psychotic episodes.  Participants will also learn the importance of self-care for themselves after supporting someone with their mental health or a mental health crisis. Modules 2 and 3 can be delivered in the same day, but must take place no more than two weeks apart.

  • Challenges to providing Mental Health First Aid
  • Breakout activity & debrief
  • Crisis situations
  • Safety plans
  • Group work & debrief – crisis scenarios
  • Self-care for first aider
  • Closing activity & next steps to keep learning

Day 4: Emotional- & Self-Regulation 
Instructor-led (4.5 hrs)

Day 4 covers emotional regulation and the effect it has on performance, happiness, and interpersonal effectiveness.  Participants will learn how personal stress and dysregulation is showing up in the workplace and affecting team dynamics, and will develop tools & strategies to manage stress and stressful situations effectively. 

  • Relationship between thoughts, feelings, and behaviour
  • How traumatic experiences and stress impact the brain
  • How to stop reacting and start responding
  • Working through difficult feelings when they arise
  • Activity: Mapping participant's own escalation patterns, and understanding how colleagues are impacted
  • Development of personal strategy toolbox for when participant feels themself escalating
  • Actionable steps to implement in everyday conversations and situations

Day 5: Managing Stress & Recovering from Burnout
Instructor-led (4.5 hrs)

Day 5 focuses on the effects of extended periods of stress on mental & physical health, work performance, and relationships. Participants will learn what emotional burnout and compassion fatigue are, and will develop strategies to prevent & recover from them.

  • Understanding stress, burnout, and compassion fatigue
  • Signs & symptoms of emotional burnout and compassion fatigue
  • How to resolve stress - not just manage it
  • Activity: unpacking the emotional backpack 
  • Practical boundaries vs emotional boundaries
  • Exercise: boundary-setting scripts
  • How to repair physical effects of chronic stress
  • When and how to prioritize self over needs of others

Day 6: Conflict Resolution
Instructor-led (4.5 hrs)

Day 6 teaches participants how to recognize and resolve conflict in the workplace and beyond. Focus is put on developing skills for turning difficult conversations into respectful one, giving and receiving feedback, and reducing confrontation and escalation.

  • The 5 styles of conflict management 
  • Turn a power struggles into understanding
  • 5-Step roadmap to navigate disagreement, misunderstandings, and conflict
  • Safe and respectful de-escalation skills and techniques
  • Courageous communication to feel confident and heard
  • 5 Keys to dealing with difficult people
  • Case studies, role plays, and debriefs throughout the day

Day 7: Team Dynamics & Interpersonal Effectiveness
Instructor-led (4.5 hrs)

Day 7 focuses on the ways teams, and the people within them, interact and work together. Participants will learn how to maximize their interactions with colleagues - including managing criticism or feedback, asking for help, apologizing, and setting boundaries to teams can work effectively together toward shared goals.

  • How individual psycho-emotional needs contribute to team dynamics
  • Identifying yellow & red flags that lead to team conflict, despite even the best leadership
  • Activity: Making space for people's needs without compromising time, efficiency, and effectiveness
  • How to create space for different/difficult personalities while increasing autonomy & safety
  • Exercise: Remaining present in challenging moments
  • Balancing priorities vs. demands
  • Case studies, role plays, and debriefs throughout the day

Administration and Management of Workplace Culture Course

$3,000 per person

Inclusions & Bonuses

BOOSTER SESSION #1 (1.5 hours)

For ongoing learning and support, this instructor-facilitated session will see participants work through current challenges, review skills, and prep for & debrief from difficult conversations. This session is to take place within a month of completing module 3.

(Value $500)

BOOSTER SESSION #2 (1.5 hours)

For ongoing learning and support, this instructor-facilitated session will see participants work through current challenges, review skills, and prep for & debrief from difficult conversations. This session is to take place within a month of completing Booster Session #1.

(Value $500)

BOOSTER SESSION #3 (1.5 hours)

For ongoing learning and support, this instructor-facilitated session will see participants work through current challenges, review skills, and prep for & debrief from difficult conversations. This session is to take place within a month of completing Booster Session #2.

(Value $500)

BOOSTER SESSION #4 (1.5 hours)

For ongoing learning and support, this instructor-facilitated session will see participants work through current challenges, review skills, and prep for & debrief from difficult conversations. This session is to take place within a month of completing Booster Session #3.

(Value $500)


Get a Workplace Culture Champion badge to add to your website, LinkedIn profile, and social media.

Certificate Awarded Upon Successful Completion

Workplace Culture Leader

You will be certified by the The Expert Talk

“Highly Recommend”

“Charmaine provided conflict management training to managers at various levels in our organization. She customized her presentation to our specific needs. In addition, she provides concise support material and follow-up as needed. I highly recommend her services.“

- Tony Hamori, Chief Superintendent, District Commander, Southern Alberta RCMP

“Incredibly Valuable”

“Charmaine delivered an online workshop for our community of women leaders on conflict resolution. It was an incredibly valuable presentation on the hot topic and what I really loved about her delivery, was her authenticity. She is a storyteller and made the material very relate-able and interesting!”

Heather Odendaal, Wnorth Women Leadership Program

Meet Your Instructors

Dr. Erin Watson, PhD (she/her)

Co-Founder of The Expert Talk, Dr. Erin Watson is a Recovery Coach, Educator, and Speaker with 20 year’s experience developing and leading psycho-educational programs to support the mental, emotional, and inter-personal health of individuals, families and communities. As a trained trauma expert and specialist in relational systems, Erin supports people and groups in establishing core foundations for personal and interpersonal effectiveness.

She has a special interest in the impacts of toxic dynamics and trauma on personal development and interpersonal culture, and helps individuals, families, and companies recover from the exhaustion and emotional burnout that results from the efforts needed to support healthy, sustainable, and enriching communities. She has a clinical background in mental health therapy, and 15+ years experience in higher education as an instructor at both the undergraduate and graduate levels.

Her research has been published in top tier academic journals, books, and public press.

Charmaine Hammond, MA CPS (she/her)

Charmaine has an MA in conflict management, and has spent more than 25 years working in mediation, negotiation, and crisis response. She has owned her business for more than 25 years, and in this time has trained more than half million people on dealing with difficult people and situations. She has helped clients in many industries build collaborative, resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflict that gets in the way of success and profitability. She is respected as a "no fluff" and "rich content" speaker who delivers tangible tools to put into action immediately.

This former Correctional Officer (yup, she worked in jails), and Corporate Dispute Resolution Expert now travels the country teaching the principles of collaboration, communication, conflict resolution and resilience. She also has an extensive background facilitating collaborations and workplace/team relationships when they go sideways.

Frequently Asked Questions

Who can take this course?

This course is for participants aged 18 and over.  Leaders and employees are encouraged to participate together.

What do people need to participate?

If taking this course virtually, participants each need a strong internet connection, webcam, and microphone. Worksheets will be available through their The Expert Talk profile.

Participants each need to have their own device – virtual training cannot be done with all participants in one boardroom or classroom, for example.

How long is the course?

The course is delivered in seven modules spread over seven days.  Some modules can be combined with others in a single day.  Ask us about scheduling options.

What does the live training look like?

The live section of the course includes instruction, breakout groups, scenarios, and sharing experiences. Your instructor ensures a safe space for sharing, asking questions, and discussion.

How long is my certification good for?

Upon completion of the course, you will be certified by The Expert Talk in Administration and Management of Workplace Culture. It is recommended re-certifying every two years.