Playback: Trauma-Informed Leadership for Conflict Navigation - Panel Discussion 

(Originally recorded October 10, 2023)

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To work with Charmaine and/or Kim to bring conflict navigation, difficult conversations, regulation, or trauma-informed workplaces training to your organization or team, contact us to set up a free needs assessment

A trauma-informed leadership approach...

Workplace conflicts are a common and often disruptive aspect of professional life. However, it's essential to recognize that not all conflicts stem from superficial disagreements or personality clashes. Many are rooted in underlying trauma experienced by employees. Understanding the role of trauma in workplace conflicts and adopting a trauma-informed leadership approach can help organizations reduce conflict, foster healthier working environments, and promote overall employee well-being.

Trauma-informed leadership is an approach that acknowledges the prevalence of trauma in society and its potential impact on employees within an organization. It is based on four key principles:

  • Recognizing the Prevalence of Trauma
  • Understanding the Impact of Trauma
  • Responding with Empathy and Support
  • Creating a Safe and Empowering Environment

Trauma can trigger strong emotional responses, which often lead to conflicts in the workplace. Trauma-informed leaders are trained to recognize these triggers and respond with sensitivity. They work with employees to develop coping strategies and offer accommodations when necessary, mitigating potential conflict situations.

Trust is the foundation of any healthy workplace. Trauma-informed leaders create an atmosphere where employees feel safe sharing their experiences and concerns without fear of judgment. Trust fosters open and honest communication, allowing conflicts to be addressed before they escalate.

The Mental Health Commission of Canada has identified 13 factors of Psychologically Safe & Healthy Workplaces. Organizations who put them into effect can empower their workers to develop true work-life balance - leading to increased productivity, motivation, and engagement at work.

  • Culture
  • Psychological & Social Support
  • Civility & Respect
  • Clear Leadership & Expectations
  • Psychological Demands
  • Growth & Development
  • Recognition & Reward
  • Involvement & Influence
  • Workload Management
  • Engagement
  • Balance
  • Psychological Protection
  • Protection of Physical Safety

What We Talked About

Part 1

How conflict is often emotionally charged, influenced by the past and history and involves strong emotions and positions

Part 2

What trauma is, and what it isn't. Why some people experience trauma after an event where someone else may not

Part 3

Co-regulation - what it is and how it's one of the most effective strategies to keep all parties on track and productive

Part 4

Co-regulation - what it is and how it's one of the most effective strategies to keep all parties on track and productive

Part 5

The principles of trauma-informed leadership and how they transform workplaces and relationships between team members

Part 6

Concrete examples and scenarios that demonstrate a trauma-informed approach in action - no matter who the parties are

Our Panel

Conflict Navigation Expert

Charmaine Hammond

Trauma-Informed Leadership Expert

Kimberly Van Ryn


CEO, The Expert Talk

Jennifer Prendergast