SELF-PACED ONLINE TRAINING
Conflict Navigation 101
Unresolved conflict at work erodes trust, fuels stress, and damages collaboration. This course equips leaders and teams with practical strategies and step-by-step tools to navigate conflict constructively—building stronger, more connected workplaces.
Course Details
When leaders and organizations do not have effective conflict management skills or processes, employees are often left to fend for themselves—losing trust in leadership and compounding feelings of stress and overwhelm. Without healthy resolution, conflict causes team members to feel isolated, disconnected, and mistrustful. Colleagues may begin avoiding one another, limiting communication, and reinforcing misunderstandings that only escalate tension. The result is an increase in emotional strain, reduced collaboration, and long-term damage to workplace culture.
Conflict doesn’t have to be destructive. When handled well, it can actually strengthen relationships, increase understanding, and fuel team productivity. This course introduces participants to foundational conflict navigation skills that support psychological safety and trust. You’ll explore the five conflict management styles, learn how to assess situations effectively, and practice strategies for approaching conflict with clarity and calm.
Through interactive activities, practical frameworks, and ready-to-use scripts, you’ll leave with a 5-step roadmap for addressing conflict and other difficult conversations. You’ll also gain strategies for navigating tension with colleagues you don’t naturally connect with—transforming conflict from something to avoid into an opportunity for growth, resilience, and stronger team connections.
Whether you are a leader, HR professional, or team member, this course equips you to face conflict with confidence and skill—helping you create healthier, more engaged, and collaborative workplaces.
Who Is This For?
Course Outline
Meet Your Facilitator
charmaine hammond
conflict navigation expert
Meet Your Facilitator
Charmaine (she/her) has an MA in conflict management, and has spent more than 25 years working in mediation, negotiation, and crisis response. She has owned her business for more than 25 years, and in this time, has trained more than half a million people on dealing with difficult people and situations. She has helped clients in many industries build collaborative, resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflicts that get in the way of success and profitability.
This former Correctional Officer, and Corporate Dispute Resolution Expert now teaches the principles of collaboration, communication, conflict resolution and resilience. She has an extensive background facilitating collaborations and workplace/team relationships when they go sideways.
What People Are Saying
❝
MLSE invested in The Expert Talk to train our supervisors on Conflict Navigation and De-escalation. The goal was to ensure our supervisors had the tools they needed to not only find key ways to approach conflict, but to manage their own emotions while doing so and to employ self-care techniques after the conflict.
Right from the start their team was very responsive and did a great job in working with us to nail down the objectives. They provided us with an experienced and dynamic facilitator to lead our sessions. The Expert Talk was very flexible with dates and times which was key since our business doesn’t always operate within business hours.
We’re confident the investment in this training will lead to more positive interactions with our guests and ensure that our employees feel supported.
al rajan | senior manager, learning & development | mlse
Frequently Asked Questions
This course is self-paced and will be available immediately at TheExpertTalk.com upon purchase.
Participants who join our newsletter will be notified when changes are made to existing courses. We strive to keep all our courses up to date, so lessons may be added, removed, or changed as time goes on. If this course were to be removed for some reason, you'll be given at least 30 days notice.
You need a device with a screen, audio and internet. You can use a laptop, iPad, tablet or phone.
Yes! For groups, please reach out using our contact form and we'll register participants on our end and send an invoice. Discount will depend on the number of participants and the overall number of courses purchased.
Upon registration you'll receive a payment receipt from Stripe, our payment processor. If you need a more detailed receipt please contact us.
Completion certificates are not available at this time.
No refund or credit is provided once the course has been purchased. It is up to the participant to go through the material at their own pace. If you are unsatisfied with the material, please contact us using our contact form.
