SELF-PACED ONLINE TRAINING
Giving Feedback
Feedback is a cornerstone of growth and collaboration—but too often it creates stress instead of trust. This course equips leaders and teams with tools to give feedback constructively, navigate power dynamics, and strengthen psychological safety at work.
Course Details
Feedback is essential for growth, productivity, and collaboration—but for many people, both giving and receiving feedback can be a source of anxiety, defensiveness, or shutdown. Past experiences of criticism, shame, or power imbalances can shape how individuals experience even well-intended input. Without careful attention to safety and relational dynamics, feedback conversations can unintentionally erode trust, reduce engagement, and harm performance.
This course helps leaders, managers, and teams build feedback skills grounded in empathy, clarity, and consent. Participants learn how to create the conditions for feedback to be received constructively—by recognizing common defensive reactions, understanding behaviour responses, and addressing the role of power dynamics. By focusing on psychological safety, feedback becomes a tool for learning and connection rather than fear or avoidance.
Through practical tools, structured frameworks, and real-world examples, participants will practice giving feedback in ways that support trust and growth. You’ll learn a step-by-step process for delivering effective messages, strategies for navigating difficult reactions, and techniques to ensure feedback conversations strengthen relationships rather than strain them.
Whether you are a leader, manager, or team member, this course equips you with the skills to give feedback that empowers others, supports learning, and creates healthier workplace cultures.
Who Is This For?
Course Outline
Meet Your Facilitator
charmaine hammond
conflict navigation expert
Meet Your Facilitator
Charmaine (she/her) has an MA in conflict management, and has spent more than 25 years working in mediation, negotiation, and crisis response. She has owned her business for more than 25 years, and in this time, has trained more than half a million people on dealing with difficult people and situations. She has helped clients in many industries build collaborative, resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflicts that get in the way of success and profitability.
This former Correctional Officer, and Corporate Dispute Resolution Expert now teaches the principles of collaboration, communication, conflict resolution and resilience. She has an extensive background facilitating collaborations and workplace/team relationships when they go sideways.
What People Are Saying
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I've never liked giving feedback because I've always been worried about how the other person is going to react. Now that I understand why people behave the way they do, it's made it easier to stay in the moment and to express empathy and grace—which has deepened my relationships with my team members.
training participant
training participant
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This course has helped me make my feedback conversations more frequent and more predictable with a consistent process. I'm finding it easier to offer positive feedback and that's helped me build stronger relationships for when I have to deliver constructive feedback.
training participant
training participant
Frequently Asked Questions
This course is self-paced and will be available immediately at TheExpertTalk.com upon purchase.
Participants who join our newsletter will be notified when changes are made to existing courses. We strive to keep all our courses up to date, so lessons may be added, removed, or changed as time goes on. If this course were to be removed for some reason, you'll be given at least 30 days notice.
You need a device with a screen, audio and internet. You can use a laptop, iPad, tablet or phone.
Yes! For groups, please reach out using our contact form and we'll register participants on our end and send an invoice. Discount will depend on the number of participants and the overall number of courses purchased.
Upon registration you'll receive a payment receipt from Stripe, our payment processor. If you need a more detailed receipt please contact us.
Completion certificates are not available at this time.
No refund or credit is provided once the course has been purchased. It is up to the participant to go through the material at their own pace. If you are unsatisfied with the material, please contact us using our contact form.
