SELF-PACED ONLINE TRAINING
Soliciting & Receiving Feedback
Inviting and receiving feedback can feel vulnerable—but it doesn’t have to be unsafe. This course helps you develop the self-awareness, confidence, and strategies to request and respond to feedback in ways that foster growth, trust, and psychological safety at work.
Course Details
Inviting and receiving feedback can be one of the most vulnerable—and valuable—practices in the workplace. For many, the experience of being evaluated or critiqued can activate deep-rooted feelings of shame, self-doubt, or fear. When we focus on feedback through a lens of psychological safety, we recognize that these reactions are not signs of weakness, but adaptive responses shaped by past experiences—whether from earlier roles, interpersonal dynamics, or systemic inequities.
Traditional advice like, “Focus on the facts, not your emotions,” or, “Look at feedback as an opportunity for growth, not criticism,” often falls short—especially when we don’t understand why feedback feels so charged. By unpacking our automatic reactions and learning to respond with intention, we can begin to transform feedback into an empowering source of insight.
This course offers a thoughtful approach to seeking out and receiving feedback in ways that center safety, agency, and growth. Participants will explore how to remain calm before, during, and after feedback conversations; how to frame requests for input that align with personal values; and how to separate feedback from self-worth. With reflective prompts, real-world examples, and practical strategies, you’ll discover how feedback can become a foundation for trust, resilience, and stronger workplace relationships.
Whether you’re a leader, team member, or aspiring manager, this course equips you to turn feedback into a tool for growth, rather than a trigger for fear—helping to create cultures of feedback that are compassionate, safe, and sustainable.
Who Is This For?
Course Outline
Meet Your Facilitator
charmaine hammond
conflict navigation expert
Meet Your Facilitator
Charmaine (she/her) has an MA in conflict management, and has spent more than 25 years working in mediation, negotiation, and crisis response. She has owned her business for more than 25 years, and in this time, has trained more than half a million people on dealing with difficult people and situations. She has helped clients in many industries build collaborative, resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflicts that get in the way of success and profitability.
This former Correctional Officer, and Corporate Dispute Resolution Expert now teaches the principles of collaboration, communication, conflict resolution and resilience. She has an extensive background facilitating collaborations and workplace/team relationships when they go sideways.
What People Are Saying
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As a leader, it's been hard for me to ask for feedback from my team because I had a self-inflicted pressure that "the boss should know it all so people take me seriously." This course helped me realize that I can't expect others to take feedback well if I can't do that myself first.
training participant
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I took this course thinking I'd breeze through it, and was surprised at how much I learned. The sections on recognizing where my own reactions and behaviours were coming from were eye-opening and I use those strategies nearly daily in interactions with my team.
training participant
Frequently Asked Questions
This course is self-paced and will be available immediately at TheExpertTalk.com upon purchase.
Participants who join our newsletter will be notified when changes are made to existing courses. We strive to keep all our courses up to date, so lessons may be added, removed, or changed as time goes on. If this course were to be removed for some reason, you'll be given at least 30 days notice.
You need a device with a screen, audio and internet. You can use a laptop, iPad, tablet or phone.
Yes! For groups, please reach out using our contact form and we'll register participants on our end and send an invoice. Discount will depend on the number of participants and the overall number of courses purchased.
Upon registration you'll receive a payment receipt from Stripe, our payment processor. If you need a more detailed receipt please contact us.
Completion certificates are not available at this time.
No refund or credit is provided once the course has been purchased. It is up to the participant to go through the material at their own pace. If you are unsatisfied with the material, please contact us using our contact form.