SELF-PACED ONLINE TRAINING
Preparing for Hard Conversations
Hard conversations are inevitable at work—whether it’s addressing conflict, giving feedback, or naming harm. This course provides tools to prepare with clarity and empathy, so you can navigate challenges while protecting trust and psychological safety.
Course Details
Hard conversations are part of every workplace—whether it’s addressing conflict, giving tough feedback, setting boundaries, or naming harm. For many, these moments are emotionally charged and deeply uncomfortable. When approached without preparation, they can leave people feeling misunderstood, unheard, or even unsafe. Fear of confrontation is often rooted in past experiences where safety, power, or dignity were compromised.
This course helps build the confidence and emotional readiness to enter hard conversations with clarity, care, and integrity. Participants will learn strategies to maintain calm, clarify purpose, and prepare for a range of outcomes—all while staying grounded in empathy for ourselves and others.
Through real-life examples, interactive activities, downloadable tools, and guided reflection, you’ll gain practical skills to handle workplace conflict, give and receive feedback, and manage emotional reactions—both yours and others’. You’ll also learn how to structure a difficult conversation, follow up effectively, and rebuild trust when relationships are strained.
Whether you’re a leader, manager, or team member, this course equips you to move from reactive to responsive in the moments that matter most—turning conflict into an opportunity for growth, understanding, and stronger connections.
Who Is This For?
Course Outline
Meet Your Facilitator
charmaine hammond
conflict navigation expert
Meet Your Facilitator
Charmaine (she/her) has an MA in conflict management, and has spent more than 25 years working in mediation, negotiation, and crisis response. She has owned her business for more than 25 years, and in this time, has trained more than half a million people on dealing with difficult people and situations. She has helped clients in many industries build collaborative, resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflicts that get in the way of success and profitability.
This former Correctional Officer, and Corporate Dispute Resolution Expert now teaches the principles of collaboration, communication, conflict resolution and resilience. She has an extensive background facilitating collaborations and workplace/team relationships when they go sideways.
What People Are Saying
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I've avoided hard conversations at work and in my personal life because the thought of the other person getting upset with me has been so uncomfortable. Now that I understand where that fear comes from, I'm slowly putting strategies into practice that are helping.
training participant
Frequently Asked Questions
This course is self-paced and will be available immediately at TheExpertTalk.com upon purchase.
Participants who join our newsletter will be notified when changes are made to existing courses. We strive to keep all our courses up to date, so lessons may be added, removed, or changed as time goes on. If this course were to be removed for some reason, you'll be given at least 30 days notice.
You need a device with a screen, audio and internet. You can use a laptop, iPad, tablet or phone.
Yes! For groups, please reach out using our contact form and we'll register participants on our end and send an invoice. Discount will depend on the number of participants and the overall number of courses purchased.
Upon registration you'll receive a payment receipt from Stripe, our payment processor. If you need a more detailed receipt please contact us.
Completion certificates are not available at this time.
No refund or credit is provided once the course has been purchased. It is up to the participant to go through the material at their own pace. If you are unsatisfied with the material, please contact us using our contact form.