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Preparing for Hard Conversations

Preparing for Hard Conversations

$149

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A 2-hour online training course.

Hard conversations are part of every workplace—whether it’s addressing conflict, giving tough feedback, setting boundaries, or naming harm. For many, these moments are emotionally charged and deeply uncomfortable. When approached without preparation, they can leave people feeling misunderstood, unheard, or even unsafe. Fear of confrontation is often rooted in past experiences where safety, power, or dignity were compromised.

This course helps build the confidence and emotional readiness to enter hard conversations with clarity, care, and integrity. Participants learn practical strategies to maintain calm, clarify purpose, and prepare for a range of outcomes—all while staying grounded in empathy for ourselves and others. With real-life examples, downloadable tools, and space for reflection, this course equips participants to navigate difficult conversations without causing harm or avoiding what matters most. Ideal for anyone ready to move from reactive to responsive in the moments that matter most.

You will leave this course with:

·       Knowing the psychology of difficult conversations

·       Strategies to navigate reactions of others (and of ourselves!)

·       Effective communication strategies

·       Knowing how to structure a hard conversation

·       Awareness of the importance of follow up & strategies to rebuild trust

SKU: LMS-PHC Category:

kim van ryn

Trauma-informed leadership & neurodiversity expert

Meet Your Facilitators

Kim Van Ryn (she/her) started her career as a Child and Youth Worker in foster and adoptive care, developing skills and gaining education in trauma and attachment theory. After a short break from the human services field, she returned to work in day services with adults with neurodiversities and found her true calling. Over the past years of professional development Kim has attained her BA in Human Services with honors, and her Trauma-Informed Care and Counselling certificate. She is continuously mentored to communicate more deeply with non-speaking people. Kim now offers therapeutic support to people with neurodiversities who have experienced emotional trauma.

With her team, Kim opened the doors to Branching Out Support Services in 2019 which supports people across the age span who live with developmental disabilities and neurodiversities.

charmaine hammond

conflict navigation & leadership expert

Meet Your Facilitators

Charmaine Hammond (she/her) has an MA in conflict management, and has spent more than 25 years working in mediation, negotiation, and crisis response. She has owned her business for more than 25 years, and in this time, has trained more than half a million people on dealing with difficult people and situations. She has helped clients in many industries build collaborative, resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflicts that get in the way of success and profitability.

This former Correctional Officer, and Corporate Dispute Resolution Expert now teaches the principles of collaboration, communication, conflict resolution and resilience. She has an extensive background facilitating collaborations and workplace/team relationships when they go sideways.

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