SUMMER CAMP 2026
Mediating Conflict for Leaders
Build the confidence and skills to guide teams from tension and defensiveness toward understanding and resolution.
You missed out!
DATE:
August 26, 2026
TIME:
1-2:30 pm (EST)
LOCATION:
Virtual (via Zoom)
Want to Register a Group?!
If you'd like to offer this session to your team as a summer development opportunity, click below to let us know.
We'll send an easy document to organize participants, register everyone on our end, and send an invoice.
Session Details
Conflict is inevitable. Help team members navigate it in ways that build trust, connection, and collaboration.
This session focuses on one of the most challenging responsibilities leaders face: helping others navigate disagreement, tension, and interpersonal conflict in ways that strengthen relationships rather than damage them.
Many leaders find themselves stepping into difficult conversations between team members without ever having been taught how to facilitate them effectively. When emotions are high, communication has broken down, or trust has been strained, leaders often feel pressure to fix the problem, take sides, or find a quick solution. Yet these approaches can unintentionally deepen frustration, increase defensiveness, or leave underlying issues unresolved.
This interactive workshop introduces practical tools and strategies for facilitating conflict conversations with greater confidence, clarity, and emotional intelligence. Participants will learn how to create conditions that support psychological safety, guide respectful dialogue, navigate defensiveness and escalation, and help individuals move from blame and frustration toward understanding and collaborative problem-solving.
Leaders will also explore the unique role of a facilitator, including how to remain neutral, support productive communication, and help team members feel heard and understood while maintaining accountability. Special attention is given to rebuilding trust after conflict and fostering healthier communication patterns that strengthen relationships over time.
Conflict is a natural part of working with other people. When leaders have the skills to facilitate difficult conversations effectively, teams become more resilient, communication improves, trust grows, and challenges can be addressed before they become larger workplace issues.
This training provides practical, immediately applicable tools that leaders can use to support healthier workplace relationships, stronger collaboration, and more constructive approaches to conflict across their teams.
PLEASE NOTE: Completion Certificates for 1.5 hours of professional development will be provided upon request. Please see FAQ below for additional information!
Who Should Attend
Session Outline
In this workshop participants will learn:
Additional Resources
Meet Your Facilitator
charmaine hammond
conflict navigation expert
Charmaine Hammond
Charmaine (she/her) has an MA in conflict management, and has spent more than 25 years working in mediation, negotiation, and crisis response. She has owned her business for more than 25 years, and in this time, has trained more than half a million people on dealing with difficult people and situations. She has helped clients in many industries build collaborative, resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflicts that get in the way of success and profitability.
This former Correctional Officer, and Corporate Dispute Resolution Expert now teaches the principles of collaboration, communication, conflict resolution and resilience. She has an extensive background facilitating collaborations and workplace/team relationships when they go sideways.
What People Are Saying About Charmaine's Work
❝
The City of Leduc partnered with Charmaine to offer training to our leadership team. She successfully delivered two full days of training on Conflict Management and we had great feedback from our staff. This is such a valuable resource for staff to have the opportunity to follow up with Charmaine to review and discuss the learning and techniques that our staff have been able to implement into their daily practices.
Vanessa Eckert-Good, Organizational Development Administrator
City of Leduc
❝
I highly recommend Charmaine for any organization seeking to strengthen communication, build strong teams and elevate their approach to conflict resolution. She is a consummate professional and a genuine pleasure to work with.
scott cameron, director of safety operations
toronto transit commission
Multi-Session Discount Offer
Register for any 3 sessions and save 10% (Value $30)
Register for any 6 sessions and save 15% (Value $89)
Register for all 8 and save 20% (Value $158 - that's nearly 2 sessions free!)
– Discounts will be applied automatically at checkout –
Frequently Asked Questions
This session is delivered live on Zoom Meeting. The session will be highly interactive consisting of small and large group discussion, breakouts, and activities. Questions are welcome throughout and at the end of the session.
You'll receive a calendar invitation with join link from Zoom automatically upon registration. Reminder emails will be sent ahead of time.
Yes! For groups, please reach out using our contact form and we'll register participants on our end and send an invoice. Discount will depend on the number of participants and the overall number of sessions purchased.
You need a device with a screen, audio and internet. You can use a laptop, iPad, tablet or phone.
Upon registration you'll receive a payment receipt from Stripe, our payment processor. If you need a more detailed receipt please contact us.
This session will be recorded and the playback will be available for viewing in your profile on TheExpertTalk.com within two business days of the session finishing. You can join the session live at any time once it's begun.
Yes! The recording will be available to all registrants within two business days post-session. The recording will be viewable in your profile on TheExpertTalk.com for 90 days.
Completion certificates are available upon request. In order for us to ethically provide one, we request your camera to be on as much as possible and for participation in discussions and activities as much as is comfortable.
Please note - Certificates of Completion are only available when attending live. They will not be provided for only watching the recording.
Ultimately it is up to you to ensure this training would be accepted by your licensing body in your province or state. Please advise us ahead of time if you need a Certificate of Completion for this session. You must attend the live session to receive a Certificate of Completion. At this time, we cannot provide Certificates of Completion for accessing the recorded playback.
Mediating Conflict for Leaders
LIVE WORKSHOP STARTS IN:
You missed out!